If you own a personal license for your installation of Office Apps, we do not recommend using this tool. The Tool will remove the Office Apps license files on your mac and thus allow you to re-sign in using your La Trobe account to activate. The SaRA tool can be downloaded here.Ĭommon issues with the MacOS Office Apps can be resolved by running the Office License Removal Tool. This tool will ask a series of questions regarding the issue your experiencing with Office Apps and attempt to solve them automatically. If you are having problems with Microsoft 365 or Outlook, download the Microsoft Support and Recovery Assistant. If issues persist with activation, you can try running the Microsoft Support and Recovery Assistant (SaRA). After the repair is complete, restart your PC and try launching one of the apps again. You will be presented with an option to run a 'Quick' or 'Full' repair. Select 'Microsoft 365 Apps for enterprise' (yours may be named slightly different) and click ' Change'. Do do this, open Control Panel > Programs & Features. The destination log directory path where this data is stored and accessed from is %localappdata%\SaRALogs\UploadLogs.Common issues with the Windows Office Apps can be resolved by running a repair of the installation. The table below provides information such as scenario type, data collection source, data collection path and data collection files. To know more about what log files are created by the Support and Recovery Assistant, search for your scenario in the table below under the “Scenario” column and view the relevant information in the same row. If you are unable to sign in, your log files will not be sent to Microsoft. Note, if you are not signed into the Support and Recovery Assistant when you click Send, you will be prompted to sign in. The following image is an example screen where log files are collected during a scenario and there are options to view the log files and to send the logs to Microsoft. The only time you would want to send log files from the Support and Recovery Assistant to Microsoft is when you are working with Microsoft Support and the log files need to be reviewed. When you run a scenario in the Support and Recovery Assistant, some log files may be created and you will be given an opportunity to send these files to Microsoft.
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